Customer Support
Because your business doesn’t stop.
Support is a non-stop global commitment at Telstra International. We're not satisfied until you are. Our global fault management and support teams operate 24/7 to give you the confidence you need to do business.
Operating a business is hard enough. We’re here to manage your communications so that you can focus on the big issues. If you happen to find a fault before we do, or if you need to talk to our expert service department about anything at all just call us: +61 2 8289 8222.
Service at your fingertips
Telstra's online service management solution enables you to access details of your network services via a secure website. Monitoring and manage your services with tools to view and analyse network performance and actual usage. You can view network statistics such as latency, packet delivery and routing 24/7.
- Network performance reports
- Traffic utilisation
- Outage notification reports
- Fault Reporting
- Fully editable routing information
Which ever way you choose, we work with you to make sure you get the business benefits you need from your billing information.


